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Customer Service

We ship anywhere in the United States We will be happy to ship to a 3rd party Free gift wrapping and gift card is available for that special occasion 
Our retail store is open Monday thru Saturday 10:00 am to 6:00 pm EST.

 If you need assistance a staff member will be happy to assist you during store hours. (631) 981-0525.

or email us at Return Policy

International Customers: Please contact us before returning any product. 

US & Canadian Customers:

  1. Any defective, incorrect, or damaged item may be returned regardless of when purchased via the U.S. Postal Service. We will gladly ship a replacement if desired.
  2. Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned and received in sellable condition, will be issued an exchange or refund of merchandise cost only..
  3. Computer software, videos, CDs, cassettes, DVDs, or other media may only be returned for refunds if unopened. If opened, they may be returned only for replacement of the same item.
  4. Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.

Ship your return to:

CrossWords and Gifts

307 Hawkins Avenue

Ronkonkoma, NY  11779

(Please ship via the U.S. Postal Service; use Media Mail, if qualified.)


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